Shipping Costs and Delivery
Orders from our web site receive the same individual attention as the orders we personally receive in
our store. They are carefully packed and shipped using USPS, UPS or Federal Express guidelines.
We don't believe in shipping charges based on the price of the candy you ordered. We believe shipping
charges should reflect the actual weight of the package, just like it does at the post office or UPS. Our shipping charges
are based upon the total weight of your packaged order and how much it costs us to package it to protect from the heat and
humidity--just like we do everyday with our telephone orders.
Cold packs and
insulated containers are used when we ship to warm climates or during the warm spring, summer and fall months to make sure
your order arrives in the best condition.
Currently, Executive Sweets ships
anywhere in the United States, including Alaska and Hawaii. Candy orders placed before 8 a.m. (EST) will be filled that
same day. Orders placed after 8 a.m. will be filled the next day. Because candy is perishable, orders received
on Thursday through Sunday, will be filled the following Monday to ensure delivery on a week day (except next day
orders received and filled Thursday which then can be received Friday).
PLEASE CONTACT
THE RECIPIENT OF YOUR GIFT OF CHOCOLATES WITH THE DATE OF ARRIVAL OF YOUR ORDER. Shipping companies like UPS do not leave
a package unattended at an address if the recipient is not home, especially at apartment buildings. We are not responsible
for the cost of your order should it be returned to us by the shipping company.
Privacy
When
ordering from our web site, you are asked for only the data needed to effectively complete your order--and that's all
we use it for. We do not share, sell or rent information received on our web site with any other company. Period.
Customer Service
You can e-mail us at customerservice@executivesweets.com, or call us 440-359-9866 Monday through Friday, 9 a.m. to 6 p.m. (EST) with any questions, comments or problems concerning
your order or our chocolates. Our goal is to everyones life a little sweeter with our Gourmet Chocolates.
